When I lived in the US the term “Appreciated” was used around me daily. Whenever I did something helpful, I got an “I appreciate your help” or when I hold a door for someone, a mumbled “appreciated” found its way to my ear. It only took a few days and I was so used to the term – even used it myself – that it quickly turned into an empty phrase.
It reminds me of a chat I had the other day with a colleague, who actually got a positive comment from his project-lead but it seemed so hollow that it wasn’t perceived as honest appreciation.
So, if positive words themselves are not enough to be perceived as real appreciation what is needed? When does a person feel appreciated?
The questions in combination highlight: there is a sender and a receiver of appreciation. Both people might perceive “appreciation” quite differently. Gary Chapman describes 5 types of how people express and receive appreciation differently [that is: receiving gifts, quality time, acts of service, physical touch and words of affirmation]. Feel free to dig deeper into these 5 types and discover how you actually receive appreciation.
In this article I will only focus on words of affirmation as a way to express and receive appreciation.
When is a positive feedback perceived as true appreciation?
When you want to appreciate your team member, tell them precisely what you liked and what you want to honor. I recall team meetings after which I got a “well done” and nothing more. “Well done” is so easily said that the receiver cannot even be sure whether you mean it or not. Rather tell someone “I like how you prepared and designed the agenda”, “Thank you for investing your time to prepare for the meeting” or “I was impressed how you handled the critical client question. Well done.” The thought of a precise sentence requires much more thought of yourself and it ensures that you do not slip in a half-heartedly “appreciated”.
Whenever you see a noteworthy performance, give positive feedback instantly. First of all this will ensure that you can be precise, but you also eliminate the danger of forgetting. Personally, I have decided to appreciate and encourage colleagues always, when I see something cool. Be it a good call moderation, a thought-through newsletter, a well-designed slide or just a beautiful outfit. And the result is always the same: a happy smile. Even more, if you are working with the appreciated people on a regular basis, you build a track record of trust which you will need when you have to give critical feedback at some point. Therefore: appreciate whenever possible and invest in the relationship with your team member.
This might be the most crucial one. It leads to the underlying motivation of your positive words: Why do you express words of affirmation? Sadly I have met a lot of people who have learned appreciation as a “leadership tool” or even worse as a manipulation-technique. But I am convinced that this attitude backfires because you will “try” to appreciate people and won’t get any result. If you want your team member to feel appreciated, you have to be honest in your motives towards that person. To create this “feeling” of appreciation, your words must be surrounded with an acceptance of your team member or the one you are appreciating.
I want to encourage you: Start today with uplifting, precise, immediate and honest appreciation! Invest thereby in your relationships and build up the colleagues, team members and even friends around you. I know, it needs a lot of training and thought to nail these precious appreciation moments. But the result is worth the effort.
What do you think? What else is needed for a positive feedback to be felt as true appreciation? I am eager to get your response.