Blind spot!

If your company is selling services and knowhow, your biggest asset are the people who serve and bring in their knowledge. If your people leave, your service leaves.

Sales. Revenue. Profit. The reason business is done. But what actually impacts the financial success of a company?

Just recently I heard a conversation in the train going like this: “I would have loved to pitch for that project! It’s totally our topic! Unfortunately I had to withdraw from the request for proposal because the key resources on that topic just left the company and we had no one with the same knowledge.”

I was stunned. How would you even consider a topic to be “yours” if there is no one available in your company!?

This obvious mismatch wasn’t visible for the business man in the conversation. He was convinced that his company was selling topics – and didn’t even consider that people could be the key for financial success.

Blind spot!

The Cambridge Dictionary defines a blind spot an area you cannot see and draws an analogy to driving a car. It is quite obvious how dangerous it is when you are entering a part of the road you were not able to see and all of a sudden there is an obstacle. The realization of that danger makes your heart bump and you are bright awake and ready to change directions.

blind spot

noun [C usually singular ] UK /ˈblaɪnd ˌspɒt/ US /ˈblaɪnd ˌspɑːt/

an area that you are not able to see, especially the part of a road you cannot see when you are driving, behind and slightly to one side of the car

Cambridge Dictionary

This awareness in context of companies and people is rarely given. You seldom see managers make a mayor change in their people management even when they see obstacles ahead – e.g. declining of sales or rise of attrition.

There is another definition for blind spot that is quite helpful in bringing in a new perspective.

a subject that you find very difficult to understand at all, sometimes because you are not willing to try

Cambridge Dictionary

When you are facing failure in business, e.g. the missed proposal of the mentioned story, it is easier to focus on aspects that you are familiar with [“that is our topic”], than on aspects that are much harder to understand [“we missed to keep our key resources” or “we missed on training new people in that knowledge”]. But an honest reflection in the sight of failure can work miracles for you.

If your company is selling services and knowhow, your biggest asset are the people who serve and bring in their knowledge. If the people leave, your service leaves. If your people are not trained, your company will deliver poor quality. Ultimately you will see the effect in your P&L.

Let me challenge you a bit:

  • How do you see your people?
  • Do you think they actually like working for you?
  • What could you do to keep your people in your business?

We all have blind spots every once in a while. Let’s make sure that we don’t keep them due to laziness to check on them and unwillingness to change. Because when it already has an effect on your P&L, it is quite late to take turns.

Ask! Thought-provoking!

“What is the favourite question when starting a feedback session?”, curiously I throw this question into the discussion. We are having a chat with several mentors working with their mentees for quite some years now. “What rhetorical phrase works well for you?”, I continue. I don’t get an answer straight ahead but rather an “uff, good question. I think I have never thought about it.”

I smile. As a coach there is no bigger nor better compliment than “that’s a good question”. Being thought-provoking is the key element in coaching – and throwing a question into a discussion that cannot be answered right away feels awesome.

But aside from having fun in asking good questions, the thought process that is triggered by a good question is so valuable! People start thinking new thoughts, walking on new path and getting a new perspective. A thought-provoking question can inspire your friends / team / colleagues / boss.

When was the last time you asked a thought-provoking question?

Even as the youngest team member you can influence a whole discussion by asking a good question. For sure you have to put some thoughts into the creation of a valuable question – just a plain “why” helped you when you were a 2-year-old toddler.

Therefore, let me ask you this: Which question made you think intensely? What did you ask that made your boss/team go “uff, good question“?

I am looking forward to read your thought-provoking lines.

Am I a leader?

Leadership starts with self-leadership.

Being known for values, having a vision for one’s life, being self-confident and caring about others are a good foundation to build on.

A leader is someone whom people follow.

Many years ago I heard this statement in a leadership coaching. And it hit me. I was troubled. If this was true, it wasn’t so much about me and my qualifications but rather about other people to see something in me worthy to be copied and followed.

It put me to thinking. Whom do I follow? And why?

Leader display values

People I follow have clear values and they express their values in every moment – especially when it is getting tough.

Lets take honesty. Everyone can be honest when it doesn’t cost anything – but what about being honest when it actually costs you time/money/privileges and no one would notice if you lied!?

What about friendliness and value people. Monday, 10 o’clock in the morning, sunny skies and clients meeting – easy to smile and be friendly. But what happens on Wednesday night, damn tired and stressed out!? How do you act towards your team after an exhausting day!?

Leaders have a vision for their own life/career

Leaders can communicate effectively what their vision is. They know why they are doing their job, share their rationale for their decisions and inspire others with their life.

Leaders are fun to be with

Usually, it so much fun to be with them. From what I have been seeing in people around me, leaders tend to like themselves. They are comfortable who they are. They are aware of their strengths, weaknesses, flaws and genius ideas. And this self confidence creates an atmosphere that is just compelling.

Leaders see the life/career of their followers

It’s not the most important part but if a leader wants to win my heart, he/she must see my stake in the whole endeavor as well. If this part isn’t given, the person might be a strong inspiration for me – but not a leader I am following.

Coming back to the question of the beginning: How can I determine whether I am leader? First of all you probably have followers that somehow let you know that you display certain trademarks that identify you as a leader.

If you are yet too young to have people following you or you are not sure whether there are people seeing leadership potential within you, start working on the named characteristics.

Start by answering these questions for yourself: Which values do you live? Which value could be added? How would you know that you have lived the value? Do you have a vision for your job? Why are you doing what you are doing? Do you like yourself? And last but not least: in whom do you see leadership potential that you can help to unfold?

Finding passion

If you really want to do something, you’ll find a way. If you don’t, you’ll find an excuse.

I love my job“, the young lady smiles to me. We just got to know each other and while sharing our current work environments, she smiles, speaks enthusiastically and beams. You can tell: she. loves. her. job. “This hasn’t always been the that way”, Alice continues. “After my first graduation, I tried to fit into my workplace, lost the job, was unemployed and tried to find something suitable for my educational background. But actually I didn’t want to work in that area anymore.”

I guess, a lot of people can relate to Alice. For some reason you choose your studies and start working in your job. You try to fit in but somehow the days pass by in a meaningless stream of unfulfilling tasks. Every morning it’s getting harder to get up and get going. You just feel that you are not doing what you want to be doing.

One day I was wondering when I had the best times of my life“, Alice adds to her story. “It was in school and in my year abroad. And then I knew what I had to do: find a way to get back into school ministry and work with kids. Fast forward: it is what I am currently doing. I become a special type of teacher for which I need my professional background. And now I have the third time the best time of my life.”

I love the focus, determination and courage in Alice story. Coming from a time of unemployment, getting finally a job again, one could think to just be thankful and live with the unfulfilling but rent-paying job. But instead setting the focus on a potential solution, be determined to change one’s future and to be bold enough to walk the talk – thats an inspiring and truly life changing attitude.

If you really want to do something, you’ll find a way. If you don’t, you’ll find an excuse.

Emanuel James “Jim” Rohn, Author & Motivational Speaker

Focus

What are you focussing on in your job? My bet: you rather speak about the bad things than on the positive aspects. This misbehaving colleague. That nasty client. People tend to focus on the problem than on the potential solution. And with this focus the problem even becomes bigger. And I get it: it so easy to speak about the negative things – because they are there. They are real and they influence your emotions.

But what if you wouldn’t spend so much time on describing the problem to everyone around you and rather think about a solution!? Turn your focus away from the negativity. Start describing the changed situation to yourself. How do you feel? With whom do you work? What tasks do you do?

Those questions are not easy and they might take months or even years to be answered – but nevertheless, take the effort. Search for your sweet spot. Look for the role and position you were meant to fill in.

Determination

How intensely do you desire change? How much longer do you want to stay in your complaint-corner? Do you really want to change your focus?

To be determined

– having made a firm decision and being resolved not to change it

Dictonary

Determination is needed for any change. You need to be convinced that you want to be in a different position/mindset/state in the years to come in order to leave your status quo. You need to find the next steps that will lead you to your new place. At this point you don’t need to know everything about your destination but rather having the firm decision that you do not want to stay where you are right now. Are you determined?

Courage

Are you ready to leave your status quo? This is the moment when your heart starts beating. “What-ifs” start flashing through your mind. Without knowing the outcome you need to take your first step. And that takes courage.

Courage is resistance to fear, mastery of fear – not absence of fear.

Mark Twain

Your change might require to move to another city, quit a job, get out of certain relationships and live through financial insecurity. Are you brave enough?

I can still recall Alice smiling face. Smiling with focus, determination and courage. Inspiring.

Rewind your mind

Burnout doesn’t hunt you down overnight. With the right routine for your mind you stay mentally strong even through tough times.

Would you leave your phone uncharged for a day? Would you miss a session of brushing your teeth? Some things are so implemented in your routines that you even feel unhappy when you are not able to follow them.

And those routines are good. They keep you physically healthy and able to perform.

You have routines for your technical equipment, your car and apartment. You know how to take care of your body. But did you ever think of routines necessary for your soul and mind?

You might get some inspiration in the next lines for selected routines.

Daily

Every evening you take off the dirt of your daily hustle by following your beauty routines. But what happens to your soul? What happens with all the stress, joy, unfairness, decisions etc. you endured during the day? You need to care for it and deal with it, too.

In the western hemisphere, many children are raised with the evening prayer – your parents sit down at your bed and you tell each other the highs and lows of the day and thank God for his goodness. But when growing up you often leave this “childish” evening ritual. What if this evening moment is as useful for your mind as brushing your teeth for your body!?

As an adult you could get back to this daily routine. By writing down three situations, you are thankful for or list the situations that have been unfair but which you want to forgive, you rewind your mind.

For sure, this daily routine doesn’t have to be in the evening. Using 10 minutes of meditation in the morning also cleanses your mind and you are ready to start the new day. It does not particularly matter when during the day to reset, but rather the consistency in doing so. This daily routine will help you gaining a crisp and clear focus to what is important to you by cleaning up the ‘noise’ which is subconsciously going on in the background in your head and keeping you distracted.

For more inspiration on daily routines a separate article is coming out soon.

Weekly

Remember the lines in the song Manic Monday!?

It’s just another manic Monday
I wish it was Sunday
‘Cause that’s my fun day
My I don’t have to run day

The Bangles

A lot of people feel this way. On Monday, we talk about what was going on at the weekend and latest by Wednesday, the first colleagues ask what is planned for the upcoming two days off. So in terms of work and leisure time you are aware that there is a certain structure. How can you use this structure to become mentally strong?

Once a week you should try to see the world from a different angle – from a mountain top, off a horse’ back, reading a book or in deep conversation with someone having a different worldview to regain creativity and views of differing perspectives. Put your mind in an uncommon environment and challenge your mind to get out of the routines’ thinking. Also put your body in a different motion – if you sit a lot during the week, go outside and move yourself.

Having problems in leaving the week behind, get some inspiration in this article: https://consultinginhighheels.com/2019/02/25/road-to-recharge/

Monthly/Quarterly

Depending on your own flavor, take ½ day each month or a weekend per quarter to get out of your routine life. Especially when you are overwhelmed with stress and sorrows you need to put a “stop” to that and walk away! Even if it is only a few hours in your local sauna or a long walk in the woods. Get away! Physically – and step by step mentally. You weren’t made to continuously live in anxiety and stress. Give yourself a break and just be yourself.

Visit a new city. Go to that museum. Watch an opera or concert you’ve never did before. Challenge yourself and get into adventure. Your brain will love it! You won’t be able to even think of your life back home.

At the same time your mind will be very thankful for this offsite. Your brain will show gratitude by recharging power, and hence, overflowing with creativity, joy and new ideas.

Further ideas on how to unwind on a regular basis will be posted shortly.

Yearly

Are you happy? Is your life worth living? Do you do what you want to do? Very often, these questions arise at the natural break of New Year’s Eve. Or they hunt you down at your birthday. And even if you put this inner need of reflection aside, latest on the next full decade of your age, you will have to reconsider. So, what can be done?  

Here are two thoughts:

It is good and healthy to evaluate your life once a year. 

But what if you chose proactively a dedicated time in the year to evaluate your choices, wishes, friendships etc. shaping your journey instead of being overwhelmed at certain dates? It will give you more freedom to celebrate the annual anniversaries and you have a clearer view on your priorities in life since it is not connected to an emotional filled date.

The evaluation will be shorter if you took care of your mind and soul during the year. 

If you live your life with a daily routine of thankfulness, forgiveness and positivity, you will not have to readjust too intense on your annual mind-stop. You might even be thankful for all the positive choices you took and regret will diminish.

Inspiration on how your annual mind-stop could look like can be found in an article soon to be released.

Putting values on laptop screens is bullshit

Let’s take the challenge to define your very own set of values and how you want to act upon them. Then find a company you want to influence. And if this company writes the values on screens, be the one example that is living the words.

„Putting values on laptop screens is bullshit“, my colleague explodes. We are in the middle of a heated discussion whether a company should communicate its values or not. While he is convinced that managers do “business as usual” without considering values at all – and hence, values don’t need to be listed – , I am arguing that the transparency about values is needed in order to get into this valuable conversations. Especially when there is a discrepancy between words and action.

I guess, you have been part in such a discussion as well – or at least bystander. Let me share some thoughts with you.

Leaders need to act first

I am convinced that leaders need to take the first step. They are the ones forming and building the culture for the whole team. Therefore, if you are a leader already, be aware that you are an example. Accept it.

I have heard many bosses say that they don’t consider their behavior and opinion as important – but this is a wrong perception. As a boss – even if you haven’t chosen that position by yourself – you are watched by your team. And they will check on your values. If you model a law-and-order-mentality, they will use it on their subordinates. If it’s fine in your team to talk behind people’s backs, this behavior will spread. If you are leading by sarcasm, don’t be surprised if your team doesn’t take you seriously.

In turn, I have seen positive values spread as well. Integrity, honesty and appreciation are forceful values that will lead your team to success and prosperity.

Since we are all human beings, we will make mistakes. We are not perfect. And we don’t have to be. If you have failed, admit it. Be open and ask for forgiveness when needed. This will also model your team in a positive way.

Follow your leader

If your leaders act upon their values, follow them. Copy their behavior and see if it works for you as well. By doing so, you are modeled and you will find your own emphasizes and core principles.

Also get into discussion with them and your team mates. What should be part of your culture and what can be adjusted? Use your time as a team mate as a “leader-in-the-making”-phase and define gradually what should be part of your personal value card.

Act as a leader – even when your boss doesn’t

“My boss isn’t a good role model”, is an argument I love to discuss about. Let me ask you this: “Do you believe, that you are (or: will be) a leader?”

Do you believe, that you are (or: will be) a leader?

If so, find your own values and act upon them. You can model a culture around you even if no one else does. This is the very core of a leader: good self-leadership. And it is independent from your current position in the company. You have to find your own way to express your values.

Getting back to the argument with the colleague about putting values on screens. We found common ground in the inner longing for alignment of words and action. And this includes our very own behavior. Instead of complaining about other not following certain values, let us be the ones led by inner principles.

Therefore, let’s take the challenge to define your very own set of values and how you want to act upon them. Then find a company you want to influence. And if this company writes the values on screens, be the one example that is living the words.

Make appreciation stick

Giving a handwritten note to a colleague emphasis the content and creates a memory.

Recently I received a card saying “thanks for being my friend, it’s good to know you and have you in my life”. It feels good. What an honor if people value your friendship and enjoy spending time with you.

The other way around is also true: I love writing paper based notes to family, friends and also colleagues – letting them know what I appreciate about them, what makes them special and why I like spending time with them.

If you wince when reading “colleagues” I will share a few thoughts on why writing small notes of appreciation could actually be a good idea.

The format emphasizes the content

In our digital age we are not used to paper based communication anymore. Therefore, a real note of appreciation stands out – whether it is a sticky note on the screen or a well-chosen postcard. It can be touched and even smelled. The paper has a certain sound. All those elements create a more intense sensation and add to the value of the written content.

The writer learns to choose words precisely

A piece of paper limits the words, condensing the content to the mere core. Knowing that those words will last, they must be chosen well. It gives the writer the chance to think about the person who will receive the note and wrap the thoughts in words.

A physical note can be kept and re-read

The human brain tends to forget. Quickly. Even positive feedbacks only last a few days and are soon overwritten by stress, failure and bad self talk. But a written appreciation can be re-read, reminding the receiver of his/her strengths, positive impact and successes.

I will never forget the postcard I got from the client on my first project – a reorganization of a department with all the stress change brings along. Two ladies of the department wrote “it’s the people you meet you remember”. Despite an unpleasant project it was possible to connect on a human basis and touch people’s hearts. Over 10 years later I still have that card and like to think back.

Who gets your next card?