„A person who feels appreciated will always do more than what is expected“, is commonly quoted. In business, this principle of human behavior can bring companies, projects and teams from good to great. And as business leaders thirst for greatness, they are looking for techniques of how to trigger the apprecition-button of employees in order to get the result.
But human beings only feel appreciated when they sense it is about them as an individual. We have quite precise antennas to determine whether someone likes us as an individual or only the contribution we can bring to the P&L.
Therefore, it is true that people who feel appreciated will contribute above expectation level. But this principle cannot be turned into: I use appreciation so that I get more contribution for my project. This is called manipulation.
True appreciation requires real feelings, interaction and interest towards the people you are leading. This appreciation is not tied to an expected outcome. As a leader, this can be hard sometimes as you are investing in people and in the relationship with them without seeing immediate ‚results‘.
Results of a leadership style that incorporates real appreciation play out in the longterm, e.g. positive reputation of you as a leader among the team (hence, free in-flow of applications without long hours at recruiting events), laughter and good mood in team meetings (which has carry-over effects in client meetings that become much easier), extra-miles without complaints (that secures the next deadline without you having to work all weekend)
Even clients will realize when your team truly likes you and when collaboration is based on trust, appreciation and – when grown for a long time – friendship. This is the game changer. These moments will catapult you from ‚some consulting company‘ to ‚preferred partner‘ – as the client likes to have motivated people around who bring in a good atmosphere.
Appreciation is a root cause for those moments. But only when you invest in your people without aiming at the financial goals, you will get the results that make all the difference – even financially. It‘s a paradoxon. Think about it for a while and you will see, it is true.